Shipping policy

Shipping

P.O. Boxes: We can ship your order to a U.S. Post Office (P.O.) Box within the continental U.S.. Please provide an actual street address when placing your online order. Based on your location and order request, we will determine the appropriate shipping carrier for your order. Most orders (including expedited orders) ship through FedEx. The carriers that we use are FedEx, United Parcel Service (UPS) and the U.S. Postal Service (USPS).

Delivery Information

We ship our products only within the United States. Orders shipped to Alaska, Hawaii, Guam must be shipped through the U.S. Postal Service using the USPS’s current flat rate for ground first class. Depending on the size and weight of your order, it may be subject to additional fees. MRI will attempt to expedite and ship your order at the least cost to you. MRI is based in Ogden, UT. Unless your order is a rush shipment, we advise customers in Utah, the Rocky Mountain region, and west coast to select standard shipping rather than three-day shipping as most orders will arrive before the third day.

Backorders

We strive to provide great products and great service to our customers. However, occasionally, our products may be backordered. If a product is out of stock, it is our promise that we will notify you of the out-of-stock item, when we expect to have that item back in stock, and when we expect to ship your order. Further, if you have an order, but one product or item is out of stock, you can elect to receive the partial order now (and we will ship the backordered item when it becomes available) or wait and receive the complete order and shipment.

Shipping Charges

Shipping options and estimated costs are provided during Checkout. We offer standard and expedited delivery. Standard shipping rates are determined by UPS and, in certain instances, USPS. Please allow 7-14 days for delivery for standard ground shipping. Delivery is Monday through Friday, excluding weekends and holidays. Standard shipping is available for the U.S. Delivery to APO and FPO addresses may take between 4-6 weeks for delivery. Orders for Hawaii, Alaska, and Guam must be shipped by USPS.

Express Shipments

For an additional fee, we offer express shipments including Next Day and Second-Day Air. All express shipments are through UPS. Delivery is Monday-Friday, excluding weekends and holidays. Orders placed with expedited service will ship by the next business day, pending credit card authorization. PLEASE PLACE YOUR ONLINE ORDER BEFORE 10 AM OR CALL 1-800-731-7866 TO EXPEDITE YOUR ORDER. Expedited rates will be calculated at the time of checkout. Unfortunately, we cannot offer express shipping to Hawaii, Alaska, and Guam.

International Orders

elete and Anderson’s Health Solute Ions products are sold within the U.S. Some of our products are available in Canada, the United Kingdom, and other countries, but through exclusive distributors. If you are a consumer who lives outside of the U.S. interested in purchasing our products, please call us directly at +1.801.731.7040 or e-mail us at: info@mineralresourcesint.com. We may be able to refer you to a distributor in your country/area who carries our products.